Shipping policy
We deliver mischu coffee, capsules, tea and equipment across South Africa. Here’s how it works.
1. Where we deliver
We deliver nationwide within South Africa. We do not currently ship internationally.
2. Order processing
Orders are processed Monday to Friday, excluding public holidays. Orders placed before 12:00 on a working day are processed the same day; anything after that, or over a weekend or public holiday, is processed the next working day.
We aim to dispatch within one to two working days of your order being confirmed.
3. Delivery timeframes
Estimated delivery times, counted in working days from dispatch rather than from when you order:
- Cape Town metro: 1–3 working days
- Other major centres: 2–4 working days
- Outlying and regional areas: 3–5 working days
These are estimates, not guarantees.
4. Delivery costs
Delivery is calculated at checkout based on your delivery address, and shown to you before you pay.
5. Tracking
Once your order is dispatched we’ll email you tracking details so you can follow it to your door.
6. Delivery addresses
Please check your delivery address carefully before completing checkout. We deliver to the address you give us, and we can’t be responsible for an order sent to an address entered incorrectly. Our courier cannot deliver to PO boxes.
If a delivery fails because nobody is available to receive it, or the address is incorrect or inaccessible, our courier will attempt redelivery or hold the parcel at a depot for collection. Repeated failed deliveries may be charged for.
7. Delays
Occasionally deliveries are held up by weather, load-shedding, courier capacity over busy periods, or other events outside our control. We’ll keep you informed if we know about a delay affecting your order.
If your order is significantly late, email info@mischu.co.za and we’ll chase it with the courier. Under section 19 of the Consumer Protection Act, where no delivery date has been agreed we must deliver within a reasonable time, and you may cancel if we do not.
8. Damaged in transit
If your order arrives damaged, tell us within 48 hours and send a photo of the packaging and the goods. We’ll arrange a replacement or refund and take it up with the courier ourselves. See our Refund Policy for the detail.
9. Contact us
mischu
85A Regent Rd, Sea Point, Cape Town, 8060
info@mischu.co.za · 076 379 1693
Last updated: 9 September 2026